RMA Service - Toast

RMA Service, Replacement Unit Shipping, and Defective Unit Return Shipping are FREE for Toast Customers

KRS offers Toast Customers an easy way to request replacement units for defective Bumpbars. After checkout, we will quickly process your RMA request and send out your replacement unit. You will also receive a link to download a return shipping label, allowing you to easily return your defective unit.

PLEASE FOLLOW ALL RULES FOR YOUR RMA TO BE SUCCESSFUL

• Please read through our Troubleshooting page before submitting an RMA request.
• Limit one RMA per checkout. If you have multiple RMAs to request, please checkout multiple times.
• DO NOT add any other items to cart when requesting an RMA. One order should include one RMA Service.
• Make sure to enter the Serial Number of your defective unit in the field below. You must do this before you can Add to Cart.
• Click HERE to download the RMA Form. Print and fill out this form and include in your return shipment. 
• After your RMA has been approved, you will receive shipping confirmation for your replacement unit within 24 hours (Monday-Friday, 8AM - 5PM). Requests made after 3PM on Friday will be shipped the following Monday.
• You will receive a Return Shipping Label and Return Mailing Envelope along with your replacement unit. Please place your defective unit inside the box your replacement unit arrives with, pack that into the Return Mailing Envelope, and then place the Return Shipping Label on the package. Simply give this to your USPS mail carrier or drop off at your local USPS Post Office. You will NOT be charged for return shipping. 
• Please return your defective unit in a timely manner. If we do not receive your defective unit within 30 days of shipping your replacement unit, you will be billed for the full amount of the replacement unit. This could also affect your ability to make purchases or receive support in the future.